Effective Date: October 2023

Last Updated: December 2025

At MTS Moving & Storage Inc., we believe in transparency from the first quote to the final box. This policy outlines how we handle your personal information with the honesty and care you expect from a professional mover.

1. Information Collection & Use

We collect only the information necessary to provide accurate estimates and execute your long-distance move:

Personal Details: Name, email, phone number, and addresses.
Move Data: Inventory lists and photos of furniture condition.
Call Recordings: We record phone calls via RingCentral for quality assurance, training, and to ensure the accuracy of verbal agreements.
Video-Verified Weights: To ensure billing integrity, we record our trucks at government-approved scales. These videos identify the shipment to provide proof of weight.

2. Trusted Partners & Referrals

We specialize in moves between Ontario, Alberta, and British Columbia.

Handoffs: If your move is outside our service area, we may share your contact details with a trusted partner company to assist you.
Third-Party Responsibility: When we share your information with a partner at your request or to assist with your move, that company becomes responsible for its own privacy practices. We encourage you to review their specific privacy policy before engaging their services.

3. Service Providers & Data Security

We use trusted third-party service providers (such as our CRM and secure cloud storage) to store or process personal information on our behalf. This is done solely for the purposes outlined in this policy and under strict confidentiality and security obligations.

Retention: Move-related records are typically kept for 7 years to meet Canadian tax and business audit requirements.
Payments: All financial transactions are handled through secure, PCI-compliant processors (Clover). We do not store your full credit card information.

4. Digital Tracking (Cookies)

Our website uses Google Analytics and Facebook Pixels to help us understand our web traffic. This allows us to keep our marketing efficient and our moving rates competitive.

5. Updates to This Policy

This Privacy Policy may be updated from time to time to reflect changes in our business practices or legal requirements. The most current version will always be available here on our website.

6. Contact Our Privacy Officer

If you have questions about your data or wish to exercise your rights under PIPEDA, please contact:

Mete Han Kalfa Email: mete@mtsmoving.com